AUTHORIZENET IS IN TESTING MODE
100% Guarantee of Satisfaction:
When you order from Capital Cigars, you receive a 100% Guarantee of Satisfaction. If you are not satisfied with a product you purchase, simply return it for a full refund, credit or replacement (see Return Policy below for terms).
Shipping Policy:
All orders including Overnight deliveries must be placed before 2 PM PST to process and ship the same day. ALL orders placed after 2 PM on Friday through 2 PM Monday will go out Monday. We only ship Monday - Friday. Saturday, Sunday and holidays are not included in delivery time. Saturday delivery is available for $25.00 if the order is placed on Friday before 2pm.
U.P.S. - $5.00 per order.
U.P.S. Second Day Air - $10.00 (excludes Alaska, Hawaii, Canada, and Puerto Rico).
2nd/3rd Day Delivery to Alaska, Hawaii and Puerto Rico, $20.00 per order.
Next Day Service, $20.00 to most areas (excludes Alaska, Hawaii, Canada, and Puerto Rico).
Saturday Delivery, $25. (excludes Alaska, Hawaii, Canada, and Puerto Rico).
USPS Priority Mail - $7.50 (excludes Alaska, Hawaii, Canada, and Puerto Rico).
First Class Mail to Alaska, Hawaii, Canada*, and Puerto Rico- $10.00 per order.
We provide free ground shipping via USPS on orders over $100.
*Cigar orders of five or more boxes, humidors or other products of substantial weight, may be subject to additional freight charges determined by the weight of the package.
*All cigars not in their original sealed packaging are accompanied by a humidification bag free of charge.
*All Duties and Taxes incurred are the sole responsibility of the Customer. Unless requested by the customer, all orders will be shipped via USPS ground shipping.
Return policy:
Our Returns and Exchanges policy has been developed to protect both our client and ourselves. Please before making your purchase, be certain of your selections. If you need any assistance or additional information one of our trained sales associates will be happy to guide you through your purchase. A sales associate can be reached by calling (305) 599-1153 or email us at sales@capitalcigarsonline.com.
Cigars: If you are not 100% satisfied with any cigars that you purchase from Capital Cigars after you have tried one (1) you may return them within 30 days for full credit or full refund. If you try more than one (1) cigar and you decide that they are not to your liking and return them, you will receive credit or refund for the amount of cigars returned, minus shipping costs. Returns accepted only with original Cellophane Wrapper intact.
Free Promotional Items: All defective free/promotional items must be returned by customer at customer cost. Replacement will be issued when it is received by Capital Cigars.
Return Procedure:
Please call us at (305) 599-1153 or email us at sales@capitalcigarsonline.com. When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above. We will pay for return shipping if your package was damaged or it was our error when it reached you. All items may be returned or exchanged within 15 days of delivery if it is in unused, perfect condition, and in original packaging. Items with a manufacturing defect will be replaced by Capital Cigars.
